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Workshop Manager

Adexen

Lagos, Nigeria

Job description

Job Introduction

    Adexen has been mandated by one of its clients a leading long established international group to recruit a Workshop Manager for their operations in Nigeria. The position is based in Lagos, Nigeria.

Responsibilities

    Manage end-to-end work process at the Workshop in order to increase efficiency, customers satisfaction and business growth.

    • Manage Team Leaders activities, job allocation, job flow, and scheduling for day-to-day operations.
    • Coordinate Operational resources – INCADEA/MECAPLANNING; and Workshop staff to ensure operational activities are efficiently and effectively managed to increase productivity.
    • Liaise with Parts Department to ensure supplies of Spare Parts ordered for each job are accurate with Workshop requests.
    • Assist with quotations, provide oversight to check job estimates to assure profitability.
    • Provide Technical Support on key challenges and other areas as required by the business from time to time.
    • Collaborate with the After Sales Manager to provide timely update on status of their vehicles and maintain approved communication channel until job is successfully completed.
    • Identify customers’ needs and provide expert advice to help customers make informed decision about our products/services.
    • Collaborate with the After Sales Manager to investigate customer complaint about repeat jobs, and propose appropriate solution to successfully resolve the challenge.
    • Develop and implement reliable system to record and store information pertaining to customers queries on repeat jobs.
    • Collaborate with After Sales Manager, Technical Instructor and HR Coordinator to implement training needs as applicable to each Workshop staff.
    • Promote ANZEN and KAIZEN culture within the Workshop.
    • Monitor compliance of Workshop staff with work and Safety Rules and other Standards guiding work practice as applicable from time to time.
    • Assist with the Management of Work Shop Projects.

Desired Skills and Experience

    • Bachelor’s Degree in Mechanical or Mechatronics Engineering.
    • Between 6 – 8 Years Post NYSC relevant Experience.
    • Able to drive and possess valid driving license.
    • Demonstrated experience and ability to manage a Team.
    • Excellent written and oral communication skills.
    • Strong interpersonal and relationship management.
    • Report Writing Skills.
    • Excellent organizing and multi-tasking ability.
    • Good sense of record management.
    • Time Management & Prioritizing skills.
    • Integrity.
    • Resilient.
    • Passionate.
    • Detailed Oriented.
    • Customer Centric.
    • Team Spirit.
We thank all applicants however only those selected will be contacted.

Industry

Logistics & Transport

Job Seniority

Senior level

Job Category

Engineering

Employment Type

Full time

Experience

10 - 15 years

Skills

Cost Management, Time Management, Negotiation, Team Management, Project Management

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