National Technical Sales Manager

Job Introduction

Adexen has been mandated by an international industrial group specializing in building materials to recruit a National Technical Sales Manager for its operations in Nigeria. The position is based in Lagos.  

Responsibilities

Technical Enquiry Support

·       Organize and optimize technical problem-solving and training for customers on product and system applications.

·       Develop and implement customer-centric technical support processes.

·       Establish structured processes to support the sales team and enhance customer competitiveness.

·       Provide technical solutions and CAD support.

·       Manage product quality-related customer claims.

Technical Project Support

·       Offer technical assistance from the early design phase through to project completion.

·       Assist in drafting specifications to ensure compliance with industry standards and accuracy in BoQs and design drawings.

·       Support developers, architects, and other stakeholders in assessing system feasibility and product viability.

·       Assist in producing CAD and design drawings.

Technical Literature Development

·       Develop a comprehensive library of technical documentation, including:

o   Product Information Sheets

o   Technical Test Certificates

System Testing & Innovation Support

·       Identify and collect all relevant industry standards and codes (e.g., fire and sound requirements).

·       Ensure that products and systems meet applicable industry standards and technical requirements.

Technical Training

·       Prepare and deliver technical training in Nigeria for internal staff and external stakeholders (e.g., developers, architects, installers, etc.).

·       Create branded, on-site product and system installation training programs.

·       Collaborate with Sales & Marketing to organize promotional events to increase product and system knowledge.

Industry Standards & Representation

·       Represent the company on professional technical bodies.

·       Monitor trends in construction technologies and industry norms.

·       Analyze competitor systems and lead benchmark testing and product development plans.

·       Collaborate with the Innovation team to identify and develop new product/system platforms.

Cross-functional Collaboration

·       Work closely with Sales & Marketing teams to ensure a mutual understanding of market dynamics and customer needs.

Team Leadership

·       Actively contribute to the marketing and sales team.

·       Lead and develop the Technical Department team.

·       Support sales personnel by equipping them with the technical knowledge needed for effective field support.

Budgeting

·       Prepare, implement, and manage the technical department's budget.

HR & Team Development

·       Handle recruitment, development, communication, and disciplinary matters in line with company policies.

·       Develop team competency profiles and KPIs; monitor and report on performance.

·       Identify and promote best practices; address performance gaps where necessary.

Desired Skills and Experience

Educational Qualifications

• A minimum of 10 years of relevant professional experience, including at least 5 years in a middle management role.

• Bachelor's degree in Building Science, Architecture, Engineering, or a related Business discipline.

• Postgraduate degree in Building Science or a related technical field is preferred.

• Membership with relevant statutory and professional bodies is required

Core Competencies and Skills

• Strong numerical, verbal, and written communication skills.

• Proven experience with CRM systems and their effective use in customer relationship management.

• Advanced proficiency in Microsoft Office Suite, especially Excel and PowerPoint.

• Familiarity with SAP, BIM (Building Information Modeling), and CAD tools.

• Solid understanding of technical concepts, with working knowledge of applicable building codes and regulations.

• Highly organized and detail-oriented, capable of managing multiple projects simultaneously and efficiently.

• Willingness to travel and stay overnight as needed; flexibility to work beyond standard office hours when required.

Professional Experience

• Extensive experience in technical sales and/or marketing at a managerial level.

• Demonstrated ability to lead, manage, and develop high-performing teams.

 

We thank all applicants however only those selected will be contacted.