Loading..
Contact Us
Contact Us

Customer Service Supervisor

Adexen

Lagos, Nigeria

Job description

Job Introduction

    Adexen is mandated by one of its clients in the Pharmaceutical/FMCG industry to recruit a Customer Service Supervisor. The position is based in Lagos, Nigeria.

Responsibilities

    • Manage orders, handle inquiries, check product availability, order entry and monitor material allocation in close contact with related parties within the company and keep the customer updated with regular information pertaining to orders shipments.
    • Proactively manage credit, monitor overdue customer account, resolve account-related cases (e.g. debit, credit, maintain credit lines).
    • Submit quotations to customers when requested, pro-active order taking to be done on a daily basis.
    • Record and report Process non-conformance, Customers claims and Supplier.
    • Monitor stock movement of raw materials & packaging in relation to production demand.
    • Source and negotiate with suppliers in line with procurement policy.
    • Place purchase orders and monitor delivery schedules.
    • Interact and cooperate with relevant internal parties/service units
    • Communicate actively with key clients and Sales Representatives
    • Monitor and communicate vendor complaints and avoid future recurrence.
    • Provide the performance report to the management
    • Clarifies customer expectations and makes sure that they are met/exceeded, taking into account the company’s business interests.

Desired Skills and Experience

    • First degree in Marketing, business administration or similar discipline.
    • Minimum of 5 years' work experience with the last three years in Customer service/logistics in a Pharmaceutical company
    • Advanced level Excel and computer knowledge/skills.
    • Good planning, coordination, communication, interpersonal and problem-solving skills.
We thank all applicants however only those selected will be contacted.

Industry

FMCG

Job Seniority

Mid-Senior level

Job Category

Information Technology

Employment Type

Full time

Experience

3 - 5 years

Skills

Customer Relations, Relationship Management, Logistics, SAP, Procurement, Microsoft Excel, Customer Service

Similar Jobs View All

  1. Adexen

    Accountant

    Adexen

    Lagos, Nigeria

  2. Adexen

    Field Sales Supervisor

    Adexen

    Lagos, Nigeria

  3. Adexen

    Senior Corporate Development Analyst

    Adexen

    Lagos, Nigeria

  4. Adexen

    Facility Manager

    Adexen

    Lagos, Nigeria

  5. Adexen

    Head of Structural Works

    Adexen

    Lagos, Nigeria

  6. Adexen

    Automation Engineer

    Adexen

    Nigeria

  7. Adexen

    Clearing and Forwarding Manager

    Adexen

    Lagos, Nigeria

  8. Adexen

    HSE Supervisor

    Adexen

    Nigeria

  9. Adexen

    Operations Engineer

    Adexen

    Nigeria