Chief Operations Officer


Lagos, Nigeria

Job description

Job Introduction

    Adexen was mandated by a MicroFinance Bank to recruit a Chief Operations Officer for its operations. The position is based in Lagos.


    The Chief Operating Officer is responsible for planning, organizing, and controlling all the day-to-day operational activities of the Bank under the direction of the Chief Executive Officer. The position ensures that all operational aspects of the Bank's activities operate in a safe and sound manner in the best interest of shareholders, the Board of Directors, customers, employees, and the public.


    ▪ Responsible for the measurement and effectiveness of all processes internal and external.

    ▪ Provides Timely, accurate and complete reports on the operating conditions of the business.

    ▪ Guides and directs management in the development, production, promotion, of Opportunity International products and services.

    ▪ Administers the Management Contract and ensures that all deliverables are met per the agreement. ▪ Examines current business process and make necessary changes so the best practices and policies are in place.

    ▪ Prepares reports on a weekly and monthly basis relating to overall status of bank operations and whether or not objectives are being met.

    ▪ Directs the preparation of short-term and long-range plans and budgets based on broad organizational goals and growth objectives. 

    ▪ Creates the structure and processes necessary to manage the organization's current activities and its projected growth.

    ▪ Maintains a sound plan of corporate organization, establishing policies to ensure adequate management development and to provide for capable management succession.

    ▪ Develops and implements procedures and controls to ensure security and accountability and accurate information flow in the bank.

    ▪ Participates in the design of hardware and software systems to assist in the smooth and efficient flow of information.

    ▪ Establishes operating policies consistent with the Chief Executive Officer's broad policies and objectives and ensures their execution. 

    ▪ Evaluates the results of overall operations regularly and systematically and reports these results to the Chief Executive Officer.

    ▪ Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.

    ▪ Ensures that all organization activities and operations are carried out in compliance with regulatory standards.

    ▪ Supervises sales managers, all operations staff and exerts effective team building.

    ▪ Is responsible for the overall direction, coordination, and evaluation of bank Operations.

    ▪ Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. regulations and laws governing business operations

Desired Skills and Experience

    ▪ Bachelor's degree in any business related field

    ▪ Minimum of 7+ years progressive Banking or Savings & Loan ,Operations  and e business work experience, with a minimum of 5+ years in an executive leadership capacity. 

    ▪ Master’s degree will be an added advantage

    ▪ 10 years related experience and/or training; or equivalent combination of education and experience

    ▪ A strong understanding of regulatory compliance, commercial loan operations, loan processing, quality assurance, and loan servicing.

    ▪ Understanding of the concepts, standards and procedures relating to individual and group lending, at they pertain to micro-finance.

    ▪ Experience implementing microfinance products and services in an emerging market, and be able to lead creative service delivery in a sustainable manner, in areas with limited infrastructure.

    ▪ Knowledgeable of the principles, practices and legal issues relating to staff supervision and performance management, strategic planning and budget administration.

    ▪ Demonstrated ability to: understand/analyse performance/production data to identify improvement opportunities; manage complex projects that impact operations effectively and within time and budget; ensure policies, procedures, risk parameters and guidelines of organisation are met; communicate effectively both verbally and in writing. 

We thank all applicants however only those selected will be contacted.


Financial services

Job Seniority


Job Category

General Business

Employment Type

Full time


10 - 15 years


Business Planning, Operations Management, Team Leadership, Strategic Planning, Business Strategy

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