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Head of Recovery

Adexen

Ibadan, Nigeria

Job description

Job Introduction

    Adexen Recruitment Agency is mandated by one of its clients in the Finance Industry to recruit a Head of Recovery for its operations in Ibadan Nigeria.

Responsibilities

    • Verify compliance and proper filling of loan agreements.
    • Follow up on loan insurance and quality guarantees.
    • Assess the situation of late payment to facilitate speedy customer in the payment.
    • Establish recovery procedures for managing customers in arrears.
    • To ensure the recovery of written off loans.

     

    • Monitor customer file and late payment in arrears.
    • Perform reminders by telephone, mail or in the field of late payment by customers.
    • Apply debt collection procedures to unpaid instalments.
    • Maintain close relationship with customers.
    • Achieve given recovery targets.
    • Negotiate a new schedule in case of actual difficulty of the customer fund.
    • Ensure recovering unpaid instalments is in accordance to the banks’ policy.
    • Checking loan agreements.
    • Monitoring customer‘s compliance to timeline

Desired Skills and Experience

    • Minimum of bachelor’s degree in Social Sciencesor any other relevant discipline. A Master’s degree in Management will be an advantage.
    • Minimum of 5 years relevant experience in microfinance of which three should be in a managerial capacity.
    • Familiarity with operational, financial and quality assurance procedures is required.
    • Good understanding of the recovery procedure in a micro finance establishment is also required.
    • Must be Meticulous and be a good team player.
We thank all applicants however only those selected will be contacted.

Industry

Financial services

Job Seniority

Senior level

Job Category

Information Technology

Employment Type

Full time

Experience

5 - 10 years

Skills

Customer Relations, Customer Service, Negotiation, Critical thinking

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