Adexen was mandated by a multinational organization to recruit an experienced Francophone Shared Services Centre (FSSC) Manager for its operations. The position is based in Douala or in any French-speaking country.
Responsible for providing a coordinated corporate support function to Headquarters and decentralized offices and their staff, for accounting and tax transactional processes including invoice processing, vendor management, fixed assets, monthly Group reporting (IFRS), and annual statutory accounts (SYSCOHADA) and audits, and the managing and payment of tax declarations.
The Francophone Shared Services Centre consolidates accounting and tax functions for all non-manufacturing Africa subsidiaries to deliver them in a cost-effective manner, promoting operational efficiencies and service improvements.
Supervises staff, oversees the delivery of multi-disciplinary programmes, policies, and services and prepares a variety of reports and proposals
Oversees service delivery and the day-to-day operations of the FSSC, ensuring that all standards are met and procedures are followed.
Reviews and monitors FSSC-related services to identify trends and problem areas, reporting on risks, key performance indicators and proposed corrective action or new approaches
Develops and implements new work methods and procedures of the FSSC; recommends procedural changes to improve FSSC efficiency and ensures appropriate implementation of decisions made by Senior Management
Prepares and monitors the FSSC budget
Plans and monitors staffing overseeing recruitment and any other administrative functions related to the smooth functioning of the FSSC
Supervises staff, managing performance, staff development, training and careers
Oversees and ensures the smooth functioning of information systems required to deliver the services and the definition and implementation of changes required to maintain the systems operational and fit for purpose. Supports system deployment activities to ensure smooth adoption by clients of the FSSC
Defines and ensures the implementation of Service Level Agreements; sets standards for quality and ensures that operational activities are implemented in accordance with recognized procedures and guidelines and meet the established standards
Establishes quality control mechanisms such as client surveys, periodic data quality assurance reviews, error escalation procedures
Plans and develops FSSC communication strategy and capacity development; develops procedures and guidelines for use by the FSSC customers in order to ensure clarity, accuracy, consistency and accountability and to sustain and increase public awareness of FSSC core activities
Desired Skills and Experience
Bachelor's degree in Business Administration and/or Management, Human Resources, Finance or other related field – must be a qualified Accountant, preferably Experte Comptable
10 years of relevant experience in coordinating, leading and/or managing operations and administrative activities within an international Group
Good working knowledge of English and French and of IFRS and SYSCOHADA
Extent and level of experience in coordinating, leading and/or managing operations and administrative activities
Extent of understanding and experience with computerized ERP systems and their application
French and English required
We thank all applicants however only those selected will be contacted.