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Service Operations Manager


Port Harcourt, Nigeria

Job description

Job Introduction

    Adexen Recruitment Agency is mandated by an Oil & Gas services company to recruit a Service Operations Manager for its operations in Nigeria. The position is based in Port Harcourt, Nigeria.


    • Manage Order Booking to Cash cycle
    • Deliver Monthly Revenue, Billing & Cash
    • Deliver Margin, Material / Labour Productivity
    • Deliver on Schedule, Quality, Customer Satisfaction
    • Manage Project Risks & Opportunity (Variation Orders)
    • Manage service project life cycle from order booking till commissioning / handover.
    • Manage warranty and life cycle services
    • Attend customer project kick off and other milestone meetings.
    • Conduct periodic project reviews to identify / manage risks and opportunities.
    • Be an effective single point of contact to both internal and external stakeholders regarding execution of service projects.
    • Manage internal and external stakeholders expectations
    • Ensure strict compliance to established Quality and PPE / Safety policies both within the organization and at customer worksites.
    • Ensure compliance to established business processes and technical / commercial documentation requirements.
    • Publish monthly Operations MIS
    • Identify, lead and implement continuous improvement initiatives to enhance operations performance against industry benchmarks.
    • Establish a live and direct line of communication with all the key internal and external stakeholders.
    • Ensure swift response, transparency and free flow of information to enable informed business decisions.
    • Ensure strict compliance to data confidentiality, code of conduct and privacy policies.

Desired Skills and Experience

    • B Tech (Instrumentation) from accredited University.
    • Project operations management experience with exposure to Energy Sector (Oil & Gas, Power)
    • 15 years of experience
    • Should have managed project operations of at least 5 M$ and a team size of at least 10
    • Good knowledge of quality control procedures and documentation
    • Good Written and oral communication skills, both internal and external
    • Financial acumen and negotiating skills
    • Computer skills (Microsoft Office)
    • Willing and able to work long hours necessary to meet deadlines and respond to emergency demands
    • Willing and able to travel to locations as required to execute job responsibilities
    • Behavorial skills: Growth & Customer Focus / Getting Results / Leadership Impact / Effective Communication /Fosters Team Work / Coaching & Mentoring / Champions Change / Global Mindset / Integrative Thinking / Intelligent Risk Taking
We thank all applicants however only those selected will be contacted.


Energy / Oil & Gas

Job Seniority


Job Category

Operations and Production

Employment Type

Full time


10 - 15 years


Oil & Gas, Operations Management, Instrumentation, Communication, Negotiation, Team Management

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