Service Operations Manager

Job Introduction

Adexen Recruitment Agency is mandated by an Oil & Gas services company to recruit a Service Operations Manager for its operations in Nigeria. The position is based in Port Harcourt, Nigeria.

Responsibilities

• Manage Order Booking to Cash cycle
• Deliver Monthly Revenue, Billing & Cash
• Deliver Margin, Material / Labour Productivity
• Deliver on Schedule, Quality, Customer Satisfaction
• Manage Project Risks & Opportunity (Variation Orders)
• Manage service project life cycle from order booking till commissioning / handover.
• Manage warranty and life cycle services
• Attend customer project kick off and other milestone meetings.
• Conduct periodic project reviews to identify / manage risks and opportunities.
• Be an effective single point of contact to both internal and external stakeholders regarding execution of service projects.
• Manage internal and external stakeholders expectations
• Ensure strict compliance to established Quality and PPE / Safety policies both within the organization and at customer worksites.
• Ensure compliance to established business processes and technical / commercial documentation requirements.
• Publish monthly Operations MIS
• Identify, lead and implement continuous improvement initiatives to enhance operations performance against industry benchmarks.
• Establish a live and direct line of communication with all the key internal and external stakeholders.
• Ensure swift response, transparency and free flow of information to enable informed business decisions.
• Ensure strict compliance to data confidentiality, code of conduct and privacy policies.

Desired Skills and Experience

• B Tech (Instrumentation) from accredited University.
• Project operations management experience with exposure to Energy Sector (Oil & Gas, Power)
• 15 years of experience
• Should have managed project operations of at least 5 M$ and a team size of at least 10
• Good knowledge of quality control procedures and documentation
• Good Written and oral communication skills, both internal and external
• Financial acumen and negotiating skills
• Computer skills (Microsoft Office)
• Willing and able to work long hours necessary to meet deadlines and respond to emergency demands
• Willing and able to travel to locations as required to execute job responsibilities
• Behavorial skills: Growth & Customer Focus / Getting Results / Leadership Impact / Effective Communication /Fosters Team Work / Coaching & Mentoring / Champions Change / Global Mindset / Integrative Thinking / Intelligent Risk Taking

We thank all applicants however only those selected will be contacted.