Adexen was mandated by a multinational organization to recruit an experienced CEO for its Shared Services Business Unit. The position is based in Lagos.
Responsibilities
Responsible for coordination of the operations and functioning of the Shared Services ensuring achievement of agreed service levels agreements and compliance with established policies
Responsible for managing and delivering the Groupwide IT Shared Services mandate for the Group including:
Service Delivery/Management)
IT Infrastructure management
IT applications (non SAP)
Network / Security management
Finance and Human Resources Business Partnering
SAP COE
Responsible for defining BU’s business strategy, growth metric and direction
Overseeing all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission
Responsible for the day to day operations of IT systems, ensuring that planning, end user impact, change management and training are properly addressed and monitored
Responsible for all key business applications (O365, ISOP, SAP) that drive the growth ambitions of the Group
Specifically for SAP: Implement new and evolving business requirements dependent on SAP for the business; Provide strategic direction on the optimal use of SAP for business; Deliver change / enhancements, upgrades and improvements on SAP instances; Provide level 2 and level 3 support for SAP issues
Provide technical input and support in the procurement of relevant IT equipment, including installation, configuration and routine maintenance of IT hardware
Support the purchase efficient and cost effective technological equipment and software in line with the Group’s Purchasing Standards
Fulfill infrastructure requirements for the deployment of new solutions as required by Business Unit (BU)
Coordinate solution development lifecycle activities for group level solutions or initiatives
Responsible for delivering and managing end user computing for Group and subsidiaries
Provide reports on compliance with SLAs to the Group Executive Management
Establish quality control mechanisms such as surveys, periodic data quality assurance reviews, error escalation procedures
Reviews and monitors services to identify trends and problem areas, reporting on risks, key performance indicators and proposed corrective action or new approaches
Ensure that billings and recovery of costs is done timely
Desired Skills and Experience
Bachelor’s degree in Computer Science, Software Engineering, Information Technology or relevant field.
Master’s Degree in a related field is preferred
15+ years ’ working experience in the Information Technology (IT) industry
5+ years in a similar role at a large (multinational) organization with different BUs
Solid technical background combined with customer service experience
Background in designing/developing IT systems and planning IT implementation
In depth knowledge of corporate governance and general management best practices
Customer service oriented with a problem solving attitude
Solid understanding of data analysis, budgeting, and business operations
We thank all applicants however only those selected will be contacted.