Lead the outbound logistics operations in terms of planning, tracking and monitoring of all day to day activities related to customers’ deliveries, intercity transportation, managing transporters efficiencies/compliance as well as the TPL providers efficiencies in order to ensure best in class operational efficiency.
Responsibilities:
- Manage operations in line with the company's policies and standards.
- Ensure inbound shipments are sorted and delivered by scheduled time.
- Ensure outbound shipments are picked up and dispatched by scheduled time.
- Manages reports, KPI monitoring, root cause analysis and continuous improvements.
- Establish scheduling of employees and hours to meet service standards/maintain overall quality of service and movement of shipments at the service station, thereby reducing overtime to the barest minimum.
- Manage logistics problems to save time and protect service levels.
- Interface with vendors and carriers to provide rate quotes, handle customer complaints or perform dock check requests as required.
- Maintain service records for audit purposes.
- Work together with TSA, DOT and OSHA to maintain updated compliance and regulatory standards.
- Manages customs clearance agents, line haul/cargo agent/operations arrangements with co-loaders.
- Liaise with various government agencies, obtain local and federal security clearance and maintain them on a yearly basis.
- Understand security compliance and regulations within the transportation and logistics industry.
