After Sales ManagerJob reference n°: COD0902
Secteur: Retalho & DistribuiÃ§Ã£o - Congo-Kinshasa (Zaire) - Ãfrica Central
Adexen Recruitment Agency is looking to recruit an After Sales Manager for an international distribution Company specialised in industrial equipments (construction equipments, generators, elevators,...)
Description du poste
The After Sales Manager will be responsible for managing and coordinating the service support and spare part sales to customers in accordance with the group's policies and set profit objectives.
He will also be responsible for the training and management of staff.
The position is based in Lumbumbashi.
The After Sales manager will have as principal responsibilities to:
- organise and manage the After Sales department,
- manage and coordinate service support,
- assist in the development and delivery of the brand's after sales strategy,
- manage and organise the spare parts stores,
- handle turn-over analysis,
- measure performance through key indicators,
- manage suppliers and distributors,
- drive resolution of customer problems,
- provide customer support and deliver after sales service standards in line with the group's warranty objectives,
- instigate sales development,
- develop, train and coach after sales staff,
- organise field service technician teams,
- manage and monitor staff performance.
Qualification et experience
- Good knowledge of the equipment distribution industry,
- Experience in retail and/or sales,
- Experience in After sales management,
- Experience in consumer durables after sales (automobiles, generators,...)especially sales through a dealer distributor network,
- Excellent customer service skills,
- Experience as a workshop controller, technician or parts manager,
- Good organisational skills,
- Ability to lead a team,
- Ability to work under pressure
Si votre expérience, votre personnalité et vos qualifications correspondent aux spécificités de cette offre, nous souhaiterions que vous nous contactiez en envoyant votre CV actualisé et une lettre de motivation en anglais.