Customer Information Center Supervisor
Job reference n°: NGA283Sector: IT & Telecom - Nigeria - Western Africa
Function: Technical
Our client
Our Client is an International Industrial Group. They are looking for a dynamic and self-motivated individual to fill the position of an Customer Information Center Supervisor for their Nigerian office.
Job description
The candidate will have a supervisory role and manage and operate a team of customer information center counsellors.
Responsibilities
- Conduct NPS (net promoter score) surveys time to time and prepare reports for management
- VOC care: collect VOC of customers/Dealers and customers and report to manager.
- Manage and forward customers claims to ASC’s and follow up until claim closes
- The candidate should be able to maintain system reports and analyze.
- The candidate will also have to provide training to CIC counsellors and allot jobs to counsellors and follow up until get final reports.
- Reply to customers’ e mail on GCSC/GSFS.
Qualifications et experience
- Young graduates.
- 2-3 years of experience as a supervisor.
- The candidate should have good knowledge of MSoffice (specially.xls)
- Knowledge of Net promoter Score (NPS) survey.
- The candidate should have analytical skills to analyze and prepare reports for management.
- Excellent communication skills with internal and external customers.
- Soft spoken and a good listener.
What is on offer
Local Staff contract
If your experience, personal characteristics and qualifications meet the position specifications and your personal objectives are to seek such a challenge, then we would like to hear from you with details of your current earnings, up to date CV and explanation as to why your achievements to date fit you for consideration.
